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Shipping Costs

• Asia (Except Hong Kong and Japan)  :USD 12

Receive your purchases in 3-5 working days after your order has been accepted


• Hong Kong :USD 7

Receive your purchases in 3-5 business working days after your order has been accepted


 • Japan :USD 25

Receive your purchases in 3-5 working days after your order has been accepted


• Europe :USD 40

Receive your purchases in 7 working days after your order has been accepted


• North America :USD 40

Receive your purchases in 7 working days after your order has been accepted


•Australia :USD 40

Receive your purchases in 7 working days after your order has been accepted


* During free shipping promotions, the delivery cost will be removed on the final payment page.

* The exactly delivery date may be regulate, depends on your delivery address and state.

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RETURN POLICY : 

We want you to be happy with your purchase. If for any reason, you are not satisfied with the item, you can return the items in original condition :

- Must be unworn and unused

- Original tags must be attached.

- All original packaging including boxes or dust bags need to be included.

- All fine jewelry items are on sale and cannot be returned.

- All sale items cannot be returned.

 

HOW CAN I RETURN ?

Making a return for a refund is easy using our International Returns service. To use this service, you will need to request a Returns Merchandise Authorization (RMA) number within 7 days of receiving your order. See below for more detail.

You will need to…

1. Request a Returns Merchandize authorization (RMA) number by sending e-mail to us info@cocomojoworld.com within 7 days of receiving your package

2. Please let us know your order number and the reason for return.

3. You will receive an email containing the RMA number and return shipping instructions. For speedy processing of the refund, please be sure that your returned items meet the conditions of our Returns Policy. Our customer care team is available to assist you with any of your questions. Please contact us via email at info@cocomojoworld.com .

 

RECEIVING A REFUND

We will credit for the full price of the product. Shipping charges are non-re-fundable. Payment will be refunded directly to your credit card or other payment methods. All return shipping fees will be deducted from the total refund or credit of any Items returned in accordance with the Returns Policy.

 

EXCHANGES

Please note that we are unable to offer exchanges. However, if you wish to exchange your Item for a different size or an alternative Item, we suggest that you return the Item in accordance with the Return and Exchange Policy, and purchase the new Item as a separate order.

*cocomojoworld.com is not responsible for any lost returns. We recommend a shipping method with proof of delivery or tracking number.